Spotlight: Maximize your fire agency’s workflow efficiency with eCore Software Inc.
Workforce management on one easy-to-use interface
By FireRescue1 Sponsors
Intro: eCore Software Inc. is a leading provider of web-based software applications. ePro Scheduler Plus has been providing value to public service organizations like EMS operations, fire and police departments, 911 dispatch agencies and hospitals since 1998. Our flagship product ePro Scheduler is an industry leader in integrated scheduling, time and attendance and payroll, and continues to be the workflow solution selected by the leading high performance EMS operations across the U.S.
Where did your company name originate from?
Our company name, eCore Software Inc., originated from our desire to be at the “core” of each of our customer’s workflow.
What was the inspiration behind starting your company?
Our founder, Patrick Fitzsimmons, has the heart of an entrepreneur and wanted to make the world a better place. The inspiration behind our company came from a close family member who worked for a fire department that desperately needed employee scheduling software. Patrick diligently went to work to come up with a solution. Once payroll features were added, the department’s accuracy of payroll output changed so dramatically that EMS operations noticed our work. We then began adding time and attendance components and the rest of our workflow products we have today, including fleet maintenance, incident report tracking, continuing education and inventory management.
What is your signature product and how does it work?
eCore’s signature product is ePro Scheduler Plus. It’s a web-based workforce management tool that combines scheduling, timekeeping, payroll export, certification tracking, document management, messaging, fleet maintenance, incident reporting, continuing education and inventory tracking all into one easy-to-use interface. With ePro Scheduler Plus, you can select the tools that work for you, and access them all under one login. It’s cost effective, reliable, and extremely flexible.
Why do you believe your products are essential to the fire community?
ePro Scheduler Plus was built from the ground up for the public service industry, starting specifically with fire departments and EMS operations. Our ePro products are essential to these communities because they provide a solid foundation for managing a unique and fast-paced workforce, while saving both time and money. Our tools also improve employee morale and satisfaction by guaranteeing easily accessible information and communication for employees working out in the field. Reliability is also key – when it comes to workforce management, EMS, fire, police and other first responder communities need reliable products that serve as a strong backbone for their operations. We have worked diligently over the years to make sure that ePro Scheduler Plus fits that bill.
What has been the biggest challenge your company has faced?
Every customer is different and has their own unique hurdles regarding scheduling and payroll. It’s challenging to provide the sort of flexibility required to meet those needs in one product, but we are proud to say we have met the challenge over and over, and succeed time after time! We take the time to listen to our customers, actively address their struggles, keep them informed about software updates and industry news and grow along with them across time.
What makes your company unique?
eCore’s support team is entirely in-house. We do not outsource support to any other company inside or outside of the United States. When you call our offices, you get to work with knowledgeable, well-trained support staff that are eager to help.
What do your customers like best about you and your products?
Not only do our customers appreciate the level of service they receive from our support team, but they also praise our products for being incredibly robust and flexible. ePro Scheduler Plus is able to accommodate a wide variety of scheduling scenarios, payroll setups, fleet maintenance models and more. Over and over again we hear how much our customers love that they can login and take advantage of the flexibility in our products by making changes, adding to master dropdown menus, creating various code, and creating custom forms all on their own. The flexibility and power to use it is in their hands.
What is the most rewarding part of serving the fire community?
We are honored to serve the individuals that keep our communities safe around the clock. We love being able to provide practical answers to operational challenges they face on a daily basis. ePro Scheduler Plus was designed with the sole purpose of responding to an EMS or fire department’s needs and to make their jobs easier and more efficient. We have never veered away from that original objective. The most rewarding part of serving the first responder community is to supply products that reduce their administration time and costs, provide simple solutions, and allow more time for them to focus on what’s most important in the communities they serve.
Is there any fun fact or trivia that you’d like to share with our users about you or your company?
eCore was first founded by Patrick and his wife, Christy, and has continued to remain a family-owned company.
What’s next for your company? Any upcoming new projects or initiatives?
At eCore, we are continually developing our products, adding new features and improving on existing features. ePro Scheduler Plus evolves right along with our customers as we see their needs arise. With that said, we are very excited to have recently launched our new dynamic dashboard in ePro Scheduler Plus. It takes ePro Scheduler Plus to the next level by tying the various aspects of scheduling, fleet, incident reporting and more into one single view. Each user can quickly access everything that pertains to their day-to-day responsibilities and customize widgets for their favorite features. Check out eCore’s News Blog http://www.ecoresoftware.com/blog/ to access current feature additions and software updates.