Spotlight: Getac’s rugged mobile computers are built to withstand all types of weather conditions
Getac customizes solutions for their customers through every step of the process
Company Name: Getac Rugged Mobile Computers
Headquarters: Irvine, CA
1. Where did your company name originate from?
Getac was formed in 1989 as a joint venture between GE Aerospace and MiTAC Technology Corp. to build computers for the US military. Less than a year after Getac's inception, we unveiled our first fully rugged computers with four expansion slots and a nearly indestructible, all-alloy chassis. Getac has come a long way since its beginnings but we have always maintained that same high level of durability in our products.
2. Why do you believe your products are essential to the fire community?
These professionals are working to protect and serve our communities whether it's -20°F in the cold winter months or 120°F in the summer desert heat. They need a product that can withstand these conditions so they have access to immediate information and can document incidents as needed. Our computers are built to withstand those conditions so it's one less thing they have to worry about protecting. Picture and video evidence is becoming an even more essential tool to officers on duty. Our video systems help to collect evidence to assist with criminal prosecution and protect them from unjust scrutiny while also providing a robust software system to manage the data and a secure solution for data storage.
3. What makes your company unique?
One of the items that make us unique in our market is the ability to customize solutions for our customers. For instance, we had a customer that wanted the computer chassis to be in their own specific company green color to make it very identifiable and thus less susceptible to theft. Because we’re a core manufacturer and own the entire process, we were able to accommodate their request. We also can do customizations of the port configurations and, on certain occasions, at the component level. We’ve even designed custom accessories for customers who are using their product in a unique location or manner that is not consistent with the standard user scenario.
4. What do your customers like best about you and your products?
We ask for a lot of feedback from our customers. One of the items we hear consistently is how happy they are with the service and support they've received from our company. Although we are a manufacturer, we realize that the responsibility to our customer goes far beyond the products we sell.
We pride ourselves on the customer experience we provide. It's about making things easy and painless for our customers. That means providing them with the guidance and support they need throughout the entire process, from evaluation to installation to ongoing support.
It also means making sure that we work with solid complimentary technology partners so that if a combined solution (i.e. computer, vehicle dock, software, etc.) isn’t working, we don’t waste time pointing fingers at each other and just focus on getting the issue corrected for the customers.