How do we instill professionalism in our younger members?

When dealing with the public, too many members either clam up and say nothing or say way too much beyond the scope of what's appropriate

In this episode of "What's YOUR Problem?" Chief Goldfeder answers the following reader question:

How do we instill in some of our younger members professionalism when dealing with the public at an incident scene? It seems they have two speeds — clam up and say nothing or say way too much beyond the scope of what's appropriate."

Check out Goldfeder’s response.

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